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Inside Sales/Customer Service Representative-HVAC - (Winston Salem) in Winston-Salem, North Carolina For Sale

Type: Sales, For Sale - Private.

Responsible for providing effective Sales & Customer Service to all clients by utilizing excellent, in depth knowledge of products, procedures and policies. ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following: 1. Initial task is to train with the team to learn the skills necessary to offer top notch service with our customers. 2. Contact the customers in the Winston Salem Market and try to get them to use the company as their new source for Appliance/HVAC parts and equipment. 3. Researches viable solutions and informs customers of product availability, unit prices, delivery dates, anticipated delays and any additional information needed for customer inquiries/sales 4. Provides customer service as required to counter, internet and telephone customers 5. Processes orders and inquiries as required to meet/exceed sales, margins and profitability quota, up selling and cross-selling to customers 6. Handles and processes warranty claims, paperwork, associated computer data entry, customer complaints and problems effectively and timely 7. Answers incoming calls and assists customers 8. Monitors and communicates parts inventory you feel we should have in stock at the Branch 9. Researches and resolves customer complaints to ensure customer satisfaction and retention 10. Responsible for cleanliness and organization of work space and Branch 11. Makes outbound calls to increase revenue and customer base for HVAC systems, appliances, and parts 12. Attends and participates in educational and training events as well as trade shows 13. Delivers merchandise to customers as requested 14. Process and handle warranty claims as requested 15. Participates in physical inventories for purpose of verifying stock and identifying losses 16. Operates with Standard Operating Procedures in accordance with the company policies 17. Other duties and responsibilities as necessary for the business or as requested by Management
Source: http://www.juju.com/jad/xxxxxxxxlgl01z?partnerid=af0exxxx314cbc501beebacaxxxx739d&exported=True&channel=staticfile&hosted_timestamp=xxxxa345f27ac5dcxxxx475a931dxxxxxxxxed9f796dbc81ddxxxx7b56fxxxx6

State: North Carolina  City: Winston-Salem  Category: Sales
Sales in North Carolina for sale

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